Job description

M.P Shah Hospital is looking to recruit a professional and evidence-driven person for a vacancy in the Finance Division, as the Debt Management Officer.

Reporting to the Manager, Credit Control, the position holder shall drive efficiency and professionalism in the hospital’s debt recovery process with the aim of keeping debt levels at a minimum and ensuring that reconciliations are concluded effectively within the hospital’s policies, contributing to the overall financial sustainability of the hospital’s operations.

Responsibility

1. Debt collection - Collect the monies owed to the hospital by directly engaging with corporate clients to notify them of accounts that are overdue and their duty to pay, establish repayment schedules and follow up on payment commitments to ensure a positive resolution and client satisfaction. Prepare demand notes and letters to corporates and patients for outstanding bills.

2. Facilitate productive engagement with corporate clients in the debt recovery process through the preparation and timely dissemination of monthly statements to clients for debt updates, responding to client queries on matters of credit business and coordinating corporate needs with the hospital. Follow up on remittances in a timely manner.

3. Enhance the validity, accuracy and transparency of the hospitals debt records by conducting end to end reconciliations that result to sign-off of the debtors’ portfolio.

4. Maintain the integrity and accuracy of the hospitals debt records by maintaining up to date customer contact information in the collection systems, following up with inter-departments for incomplete documents and accurately documenting all information pertaining to accounts.

5. Facilitate productive engagement with all clients in the debt recovery process by resolving incoming client queries on matters of credit business professionally and efficiently and coordinating corporate needs with the hospital.

6. Contribute to the ongoing development of the department by participating in all audits, service evaluations and process reviews that enhance the collection of outstanding payments as well as any other meetings as requested by management.

7. Maintain client confidence and protect operations by working with the utmost degree of integrity and confidentiality within the set compliance framework.

8. Developing self and others - Drive continuous development of self and colleagues in the organization by enrolling in career and personal development courses/programs, actively sharing lessons and insights with the rest of the team from personal experiences, and engaging with the line manager regularly for feedback on performance.

Qualifications

1. Degree (Graduate) - Bachelor of Commerce or business-related degree
2. Certified Public Accountant (K)/ ACCA
3. 3-5 years’ experience in a Finance and /or accounting position.